大学公開講座のセカンドアカデミー

このコースは、プロフェッショナルとしてのサービス基準、心理的サービス、顧客との良い関係、成功を導く経営管理の基本理論等、飲食業における確固たる知識の習得を目指します。さらに、バーやラウンジ、レストランといった外食施設が直面する問題およびチャンスへの転換法についても考察します。受講生は、レストラン・バーのマニュアル作成にも取り組みます。コースの受講を通じて、飲食店を選ぶ側のゲスト（顧客）はあらゆる要素に目を向け、耳を傾けるもので、必ずしも店内だけが選定要因ではないという重要さをあらためて認識できます。講座に関する情報は変更となる場合がございます。最新情報は大学のウェブサイトでご確認ください。

名前	Paul Kates
肩書き	－
プロフィール	Paul Kates has an MBA from the Schulich School of Business at York University in Toronto, Canada. He was born in Canada and has lived and worked for several years in Japan. He has over 20 years of professional experience in roles encompassing finance, accounting, sales, marketing, and human resources. His industry experience includes consulting, consumer goods, retail, and hospitality while working for some top-tier Canadian and Japanese companies as well as a US-based Fortune 500 company. His hospitality experience began when he was 14 years old, as a dishwasher in a family restaurant. Since that time, he has held various roles, from back to front of house, working in full-service restaurants as well as in lounges and bars. In total, he has over 15 years of hospitality experience, including 5 years in senior/regional management. In fact, if there is one thing that he knows, it's his way around a restaurant. From the parking lot (the first guest experience) to the kitchen (the heart of it all), he has an extensive understanding of what it takes to create a unique dining experience - one that will have people wanting to come back before they even leave. Currently, he teaches business and communications classes at various multinational companies in the greater Tokyo area. His teaching experience began in university as a private tutor for mathematics and he has continued with related work throughout his career, providing coaching and training to as many as 200 employees. Paul enjoys most sports, including: marathon running, triathlons, hiking, and hockey. Other interests include puzzles, board games, watching movies, traveling, and cooking.